This document lays out the rules and responsibilities for you, as a TourGuideIn guide or guest, who wants to guide or book experiences through TourGuideIn. It covers things like payments, cancellations, and what happens if something goes wrong. The goal is to make sure everyone knows what's expected of them.
Effective Date: 27 January 2025.
By accessing or using the TourGuideIn website and services—whether as a visitor, guest, or guide—you agree to these Terms & Conditions in full. This agreement signifies that you understand, accept, and comply with all terms outlined here. Both Guides and guests must adhere to the TourGuideIn Code of Conduct, which forms an integral part of these Terms & Conditions.
TourGuideIn provides services to Guides and, as such, considers the guide to be the legal customer in our transactions. We will issue an invoice directly to the guide, which will include our company details, any applicable taxes, and a summary of the services provided by the guide to the guest. As a guide, it is your responsibility to provide the guest with any required documentation or invoice in accordance with applicable tax laws. It is solely the guide’s responsibility to determine which taxes are applicable to their activities and to comply with local tax regulations. This may include, but is not limited to, value-added taxes (VAT), sales taxes, surcharges, or personal/corporate income taxes on reservations made through our platform. Guides must ensure that all taxes are paid in a timely manner and in full compliance with the relevant laws. By using TourGuideIn, Guides agree to fulfill these tax obligations.
All content on the TourGuideIn website, including but not limited to text, graphics, data, formatting, designs, HTML code, photographs, music, videos, software, and other materials (collectively referred to as "Proprietary Material"), is owned by TourGuideIn or used with the permission of the respective owner. This Proprietary Material is protected across all forms, media, and technologies. Users are prohibited from copying, downloading, reproducing, modifying, redesigning, reconfiguring, or retransmitting any of the content on this website without the prior written consent of TourGuideIn.
While TourGuideIn makes every effort to verify the quality of the experiences provided by our Guides, we cannot guarantee that all experiences will be flawless, nor can we ensure that the content on our website is entirely free of errors. In the case of any misleading information or misconduct related to experiences guideed through our platform, TourGuideIn may, at its sole discretion, offer a refund or partial refund to the traveler and charge the corresponding amount to the guide. However, no action taken by TourGuideIn should be interpreted as accepting liability beyond what is expressly mentioned here. The information we provide on the platform is based on details submitted by our Guides. While we apply reasonable skill and care in delivering our services and verifying Guides, we cannot guarantee that all information is accurate, complete, or free from errors. Guides remain fully responsible for the accuracy, completeness, and correctness of the descriptive information displayed on the TourGuideIn platform. We encourage guests to exercise their own judgment when using services provided by Guides. Furthermore, all information, including but not limited to content and data provided on the platform, is offered on an "AS IS" and "AS AVAILABLE" basis, without any warranties, express or implied. This includes, but is not limited to, implied warranties of title, non-infringement, merchantability, fitness for a particular purpose, or suitability for specific use.
TourGuideIn does not guarantee that the website or services will be uninterrupted or free of errors. We reserve the right to correct, modify, amend, enhance, improve, or make any other changes to the website and services at any time, and may also discontinue the display or provision of any content or features without prior notice to users.
We strive to ensure that all the information we provide is accurate, but as human errors can occur, we cannot guarantee complete accuracy. Accordingly, we disclaim all warranties and conditions related to the use of our website and services, including but not limited to the availability, reliability, or quality of the website, services, and events offered through our platform. This includes the nature and quality of the experiences guideed. TourGuideIn is not responsible for any errors, faults, or inaccuracies in the content or information provided by users, whether Guides or guests. Furthermore, we do not endorse any entity, product, or service mentioned in user-generated content available on our platform.
TourGuideIn’ responsibility is limited to facilitating access to our website, application, and services. Participation in any event guideed by our Guides is entirely at your own risk. TourGuideIn' liability for any damages is limited to the amount paid by the guest for the booking. Beyond this, TourGuideIn shall not be liable for any indirect, special, incidental, or consequential damages of any kind, whether arising from negligence or any other legal theory, resulting from or related to participation in any event guideed by our Guides.
TourGuideIn is committed to assisting you with any issues or complaints you may have. If you encounter a problem related to the platform, app, or services, please contact TourGuideIn promptly to seek resolution. For complaints related to an experience, you agree to notify TourGuideIn within 24 hours of the issue arising and to cooperate in good faith to resolve the matter. You also agree to provide any information or take any actions reasonably requested by TourGuideIn to address the issue.
All reservations made through the TourGuideIn platform—whether via the website or app—are automatically directed to the guide selected by the guest.
By making a reservation with TourGuideIn, guests acknowledge and accept the TourGuideIn cancellation policy.
When making a reservation on TourGuideIn, full payment is required upfront. The amount paid by the guest covers the total price stated on the website.
TourGuideIn is an online platform designed for travelers seeking authentic experiences with local Guides around the world. We serve as a marketplace where guests can connect with local Guides to book unique food experiences, tours, and activities.
Through our platform, guests can book a variety of experiences with local Guides globally. By making a reservation, guests enter into a direct contractual agreement with the guide offering the service. From the moment the booking is confirmed, TourGuideIn functions solely as an intermediary, facilitating the connection between the guest and the guide. TourGuideIn is not a party to the agreement between the guest and the guide and is not liable for any failure to perform or other damages resulting from this relationship.
For every booking, at least one person aged 18 or older must be present during the experience.